Energy Matters Forums

[gemini2544]

Hi all, I'm Doug & already have a 6.8Kw system (24 panels). It generates more power than we use, but the problem is I haven't seen a power bill, a credit payment or statement since the install process & all the extortion fees were paid almost 6 months ago.

Why no bills, credits or a statement, should I contact the retailer or let them work it out?
Thanks for any advise on the matter.

Doug

[Gordon-Loomberah]

Welcome to the Energy Matters Forums Doug

I think you should probably contact your retailer and ask why they haven't sent you any bills. How often should you be receiving them as per your contract?

[davidg]

Was all your paperwork done and was the info you needed to supply sent to the retailer?

If you have no bills the first steps is to call you retailer and ask why am I not getting any bills or if it is a private account, the smart thing to do is put aside money for the bill (really important) and just wait in VIC they can't back bill you for I think it's anything older than nine months if they have not sent you a bill at all.

However that also means if and when it does come you need to know you have the money, but you can ask for a payment plan as it's there mistake use the system against them, rather than letting them bend you over.

good luck.

[gemini2544]

Thanks for the response guys, Yes all the paperwork & even a retailer credit setup fee of $68 was paid, I have a eConnect account and can see my daily usage & export but every time I visit my retailer account site on the net it shows all my details correctly but shows $0.00 Nothing to be paid. it's been like this ever since the solar went active.

$0.00
Payable Nil

[davidg]

but shows $0.00 Nothing to be paid. it's been like this ever since the solar went active.
$0.00
Payable Nil

No bill as I said keep putting aside the funds to cover and see what happens if goes on long enough you will come out way in front.

BTW if they try and do nasty things remember take no prisoners and don't waste time once you have given them a very limited period to sort it out go for EWOV.

I have never lost a case using them, saved me a lot of money and cost the retailer a lot more than they liked.

[gemini2544]

Thanks Dave, I've never meet a sparkie I didn't like..