Diamond Energy

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Diamond Energy

Postby Kalani4321 » Sat Sep 07, 2013 2:56 pm

I am interested in finding Diamond Energy customers who have unwittingly been refused the Premium Feed in Tariff (PFIT) on their solar systems that were installed well within the designated PFIT timeframe. A number of customers, through no fault of their own, are now being messed around and being treated rather shabbily by Diamond Energy. Diamond Energy followed incorrect procedures, unknown to their customers, and now the customers are not receiving the correct rate on which they based their original investment. Many of these customers have not been reimbursed for excess generation for over 12 months and nobody is holding Diamond Energy accountable for multiple breaches.

To add insult to their dilemma these Diamond Energy customers have been installed a non-standard smart meter which will not be accepted by other retailers on the network. The customer is being held hostage by Diamond Energy and the Energy ombudsman in Victoria (EWOV) has proven ineffective in resolving this problem.

DEPI, Powercor and the Minister are all aware of the mistakes made by Diamond Energy and the cost this has caused some customers, yet none of these peak bodies are stepping up to resolve the issue on behalf of the customer. It appears that the customers need more weight to have their issue resolved in an acceptable manner so I am hoping to gather their collective voice and take this further. If you are one of these customers, or you know of someone in this mess, please get them on board. It is a case of the small guy having their voice heard because EWOV seem to be keeping all the evidence hidden which does not help a single customer. Your help and your voice is needed now to right this wrong.
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Re: Diamond Energy

Postby davidg » Sat Sep 07, 2013 4:27 pm

Kalani4321 wrote:Diamond Energy customers have been installed a non-standard smart meter which will not be accepted by other retailers on the network.

In Victoria all meters are maintained and installed by the Distributor or authorised contractor that owns that part of the grid (poles and wires) No one else is allowed to install any other metering equipment. How or why would yet another company install yet another unauthorised metering product, they might install an extra meter after the official distributor meter, however it would not be recognised as the offical meter no data from it would be acceptable as primary data, you could only use it for verifaction of the official data, even then the official data would very difficult to argue with.
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Re: Diamond Energy

Postby Kalani4321 » Sat Sep 07, 2013 4:44 pm

Thank you for your response and I appreciate that you have provided a response that meets the 'company line'. You are obviously unaware of the practices that were being undertaken by Diamond Energy. The installation of non-standard primary, and only, smart meter is only part of the problem with this organisation.

Thus the reason why I am seeking the estimated 100 customers who have unwittingly ended up in this trap. Some metro customers have already had there meters switched out, however an estimated 100 have not due to the ongoing investigation and incorrect entry of data into the distributors system. A group of effected customers acting with one voice will have greater impact than individual consumers acting without data, or questionable data, and therefore missing vital evidence.
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Re: Diamond Energy

Postby davidg » Sat Sep 07, 2013 5:20 pm

I'm surprised distributor/s have not sued or something for messing with their equipment. Unless there is some sort of deal that was made, unlikely but possible. The penalties could be somewhat unpleasant.

I don't have company line. :o

I'm just a little fish that makes the effort to ensure we comply with regulations and SIR's here in Vic when doing things like designing/installing Solar systems OnGrid / Hybrid / Off-Grid and try very hard to ensure that clients get what they should with as little hassle and BS as possible the correct way. Not normally the cheapest way to do it, typically the right way though.
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Re: Diamond Energy

Postby Kalani4321 » Sat Sep 07, 2013 6:37 pm

Surprised correctly. The customers are beyond belief. As I mentioned the non-standard smart meter is the least of their surprises/problems.

Due to the incorrect manner by which Diamond Energy entered the information into the distributors database has resulted in many customers now finding out that are not entitled to the PFIT despite the fact that they were well within the cutoff period by many months, all paperwork completed and submitted by the customer correctly, they received positive confirmation from Diamond Energy that all was in order and now 2+ years on they are in no mans land.

EWOV claim they are representing the customers interests in this matter, however the customers are the only ones not being involved and consulted! Hard to imagine. Customers have no data to verify, no record of proceedings and everyone is simply pointing the finger at everyone else. One thing only is consistent which is they all agree the customer has done nothing wrong however the customer is the only one hurting.

It's the customers who would probably like to sue however they are being denied the necessary information and extent of the problem. A grand cover up hoping the customers will simply roll over!

My apologies for suggesting you personally had the company line. I'm sure you run a clean shop.

However, the extent to which the power companies can hold individuals, government and regulators hostage is staggering.
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Re: Diamond Energy

Postby Diamond Energy » Fri Dec 13, 2013 10:16 am

As the solar friendly retailer, the team at Diamond Energy are always seeking to ensure our customers have a positive experience and are able to get the most out of their solar investment.

The end of the Premium Feed in Tariff (PFIT) was a busy and complex time for the industry and retailers and distributers worked very hard to bring on as many customers as possible, unfortunately there were some issues with a small number of customers.

We take pride in the fact that we have been able to work with each of these customers to reach satisfactory outcomes.

In regards to metering, all meters are provided by AEMO accredited meter providers that are required to meet National Electricity market specifications, Diamond Energy like all retailers only use AEMO accredited meter providers.
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