Are we being ripped of by Origin Energy?

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Re: Are we being ripped of by Origin Energy?

Postby KarenS » Wed May 26, 2010 3:05 am

relaxedcamper wrote:Um... Have a look at the right hand side beside your name. There is a place for LOCATION allready.

I think it would also be good in this section to display your Energy Provider and Power Retailer.


Hey, mate - we know that! What I think Bthree and gpigeon, and also you and I, REALLY want is for posters to these forums to USE it!!
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Re: Are we being ripped of by Origin Energy?

Postby MisterCliff » Thu Jun 06, 2013 10:13 am

Does anyone have the name and contact details for anyone in senior management at Origin regarding this solar debacle? I'm pretty much over trying to deal with their 'incompetent/rude/unhelpful to the point of hanging up on me' so-called customer service people. In fact, they should call this department the 'Origin Energy Solar NO Customer Service Department'! If anyone has any contacts I'd appreciate them as I've been trying to get our solar issues with Origin resolved for over 12 months now and am strongly considering going legal as my next step.
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Re: Are we being ripped of by Origin Energy?

Postby davidg » Fri Jun 07, 2013 11:27 pm

[Moderator - removed quoting of 90% of above posting, surely we can glance up a little bit to read it again if needed? ;) ]

Go the way we did - it's the only way - the Ombudsman - however if you owe them anything then you need to at least keep it close to up to date, otherwise the Ombudsman will not be as helpful.

Our case is over old 12 months with the Ombudsman and they are having trouble with "them" over our case what hope does anyone else have, don't waste your money on a solicitor, the Ombudsman is really the only option really, and the one that has the power.

Make sure you have your facts correct and can back them up, you can ask for compensation we have and not peanuts either.

However that is the place to go, they will do stuff because the Ombudsman has the really big stick to whack them about the head with. I really like the way they throw that big stick around. "They" really deserve it.
BTW our case with "them" has dragged on for over 2 years now, so feel fortunate yours is not that old.
Last edited by Gordon-Loomberah on Sat Jun 08, 2013 8:52 am, edited 1 time in total.
Reason: removed excessive quoting
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Re: Are we being ripped of by Origin Energy?

Postby Tracker » Sat Jun 08, 2013 8:35 am

+10... to David, and the Ombudsman..

Just remember that the Ombudsman
A. Has the legislated power.
B. Is PAID to do the job.
C. Justifies THEIR existence, and thus wages, on the way they handle your complaints..

Remember the typical news broadcast by an Ombudsman, bragging about their complaints-handling and resolution numbers, and then, the number of complaints about which mob..

Again, ensure there is NOTHING that you have to do, such as pay that last bill or whatever.. THEY must have no excuses..

Good luck..

PS - talk back radio can be good, if you can make it interesting for the audience..
Suppliers don't like any bad publicity...
..
.
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Re: Are we being ripped of by Origin Energy?

Postby squzzi » Wed Jun 12, 2013 12:37 pm

:twisted: My Supplier: said that the Government will not pay anything for units back into grid
ORIGIN ESSENTIAL ENERGY (FORMERLY COUNTRY ENERGY)
The Government wants all users of power to go to SOLAR, pay nothing for the excess that goes back into the grid, and then sell it back to the producer at a preminum plus GST on top.
Do they store the power that we put back into the grid? (Which they don’t own)
Or do they sell the power that we put back into the grid? If so at what price?
Do they sell this power back to us? (Which they received for nothing.)
I didn’t give the supplier permission or sign the excess power over to them for nothing!!
Is this FRAUD? Selling something that they didn’t pay for and premisson not given for them to do so?. (Double dipping?)
We already pay :12.45 cents per day CL1 Service charge
125.48 cents per day supply charge
With NO guarantee of service!!!
Note: when you change over to SOLAR your rate per unit increases WHY? (10-12%)
Question to Origin, if your company caught me taking power that didn’t go into the meter, would your company prosecute me or would you forget about it?
FIT your current (2013) policy is NO feed in rebate, therefore the power I put back into the grid is not owned by your company. IT IS STILL OWNED BY ME until you purchase it from me
At the present you sell me (unclean) power.
Why the increase in cost because I have changed to “Solar”?(10-12%)
You are still selling me (unclean power)
Possible solution: Couldn’t the Company buy the excess power (units back into the grid) or, if not sell our own power back to the user (us) at a reduced rate or very mimium cost. Win, Win!! (They know the units (they record them) that we put back)
What is the cost of producing one KW? (unclean power)
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Re: Are we being ripped of by Origin Energy?

Postby davidg » Thu Jun 13, 2013 8:47 pm

squzzi wrote:Couldn’t the Company buy the excess power (units back into the grid) or, if not sell our own power back to the user (us) at a reduced rate or very minimum cost. They know the units (they record them) that we put back

Buy:- = FIT (Feed in Tariff) In NSW are you?

Grid and Banking kWh:- No, it is not stored it gets used either by you or someone else, effectively as it is being produced. If you want to "bank" it, you have to store it for later use and that's a Grid-Hybrid or Grid-interactive system, see my signature. I design and install such systems, I also have such a system at my place as well. 8-)
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Re: Are we being ripped of by Origin Energy?

Postby FarmerJohn » Thu Jun 13, 2013 10:44 pm

I often wonder at people who take willingly money off the government to install things (like solar) in for form of cash-backs, subsidies, grants etc. More often than not, they don't read the contracts. They still don't understand that you don't get something for nothing. Why do people assume the government are trying to help them? They don't research the small print and details of things like tariffs, or worse the undertakings they are making (for instance - keeping your panels clean !). Furthermore, they DO listen to the partial truths and half-truths of salesmen who with the exception of the rare few are looking for revenue and nothing else.

In NSW I have watched the solar industry be built up of the back of peoples greed, stoked by a ridiculously generous Gross FIT and then smashed down in the space of a few years. The only good thing to come of it in my mind is the reduction in price of panels and equipment off the back of huge scale and demand.

Only three years ago, every single person I knew who did SOLAR (NSW Gross FIT) did it for the money. They got their panels they got subsidies and they got a FIT that is higher than the wholesale price of generated electricity. They also got a feel good factor for being "green". Over the period of their contract most of them they will cover their expenses - then they will have served their purpose and will most likely get 0 cents per kwh after that - or perhaps a few cents, but only after they change to NET and Time Of Use metering. Getting a new TOU meter fitted ? $300-$400? - payback time at 7 cents per kwh under a NET FIT with TOU metering - rather long I suspect.

They were conned but most of them still haven't figured it out yet.

This is all true even if the suppliers and retailers perform to their contracts properly! Then layered on top of that you have the sharp operators who are not even honoring those contracts.

It really does suck.
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