Inverter problem with no tech support

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Inverter problem with no tech support

Postby engergymatter » Sat Dec 28, 2013 8:32 pm

[Moderator- Moved from another member's introduction topic]


having the problem of my inverter from Beyond Building since 6 months ago, as Beyond Building Energy no longer offers technical support or service enquiries. I don't know what to do.
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Re: Inverter problem with no tech support

Postby Privatteer » Sat Dec 28, 2013 11:28 pm

Any brand/model numbers on it? Pictures might help, especially if its a re-badged unit.

Whats the issue with it? Sorry but I dropped my crystal ball :D .
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Re: Inverter problem with no tech support

Postby davidg » Sun Dec 29, 2013 11:26 am

Privatteer wrote:Whats the issue with it? Sorry but I dropped my crystal ball :D .

:lol: yours broken too. I keep hitting mine nothing seems to help though :lol:
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Re: Inverter problem with no tech support

Postby engergymatter » Sun Dec 29, 2013 11:32 am

I have a Beyond Building Sunny Roo solar power inverter that is 1500 watts and error or fault which is ER22, it means output relay fail. The Beyond Building had close company and no one answer the call, I am still having warranty, but I can't find anyone to fix it.
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Re: Inverter problem with no tech support

Postby davidg » Sun Dec 29, 2013 11:50 am

engergymatter wrote:The Beyond Building had close company and no one answer the call, I am still having warranty, but I can't find anyone to fix it.

Well your warranty is no longer - sunny roo they are known for that type failure. It can be repaired but it will not be free, check whirlpool for threads on who does it, I think I could do it but I've never done one, or another option would be an electronics business that does board level repairs.
Hybrid & Off-grid Systems - You could store Sun to use later- I Do!
SELECTRONIC SPMC-482 7.5kW, 7.2kW's of Arrays

with AC-Coupled Grid-Connected Inverters,
1100Ah 48V Bank

Auto Backup Genset
PVOutput Stats

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Re: Inverter problem with no tech support

Postby engergymatter » Wed Jan 01, 2014 4:43 am

Thanks for your reply, do I have any option for warranty?
Do you know how much to fix it?
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Re: Inverter problem with no tech support

Postby davidg » Wed Jan 01, 2014 12:25 pm

engergymatter wrote:do I have any option for warranty? Do you know how much to fix it?


Warranty only from distributor no one else, I think there no longer as well. I'm going to say $250 plus freight but I can't say for sure could be less. That's the cost I've seen quoted elsewhere. Nothing if it really cant be repaired apart from freight costs
Hybrid & Off-grid Systems - You could store Sun to use later- I Do!
SELECTRONIC SPMC-482 7.5kW, 7.2kW's of Arrays

with AC-Coupled Grid-Connected Inverters,
1100Ah 48V Bank

Auto Backup Genset
PVOutput Stats

We Sparkys light up your life :)
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Re: Inverter problem with no tech support

Postby engergymatter » Wed Jan 01, 2014 7:06 pm

would you know where can I buy inverter, especially SMA inverter for 1500w?
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Re: Inverter problem with no tech support

Postby Smurf1976 » Wed Jan 01, 2014 9:00 pm

You have unfortunately been a victim of an unreliable product combined with the supplier going out of business thus rendering the warranty pretty much useless.

If you want to replace with SMA then, as a rough guide, Apollo Energy has them listed at about $1600 for one that size. That's just for the inverter and doesn't include installation (though installation won't cost a huge amount).

Any solar installer who uses SMA inverters would be able to supply and fit one. You'd have to check locally to see who's in the business but to be fair I'll point out that Energy Matters who runs this forum are themselves in the solar installation business and they can supply SMA inverters. You'd need to contact their office for a quote (but you are of course free to use any solar installer).
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